Privacy policy

  1. Background
    1.1 We are committed to protecting and respecting your privacy.
    1.2 This policy (together with our Terms and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. This policy uses the same definitions as set out in our Terms.
    1.3 Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting Orbit Utilities you are accepting and consenting to the practices described in this policy.
    1.4 For the purpose of the Data Protection Act 1998 (the Act), the data controller is Orbit Utilities Limited of New Covent Garden Market, Studio 2.02, Food Exchange, London SW8 5EL.
    1.5 Our nominated representatives for the purpose of the Act are Marc Figueras and Sam Canning-Birtles.
  2. Information We May Collect From You
    2.1 We may collect and process the following data about you:
    2.1.1 Information you give us. You may give us information about you by making an enquiry to us, subscribing to our marketing materials, applying for utility coordination services from Orbit Utilities, by submitting content to us and by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use Orbit Utilities, during your use of the services provided by Orbit Utilities, when you provide us feedback, and when you report a problem with Orbit Utilities. The information you give us may include your name, your address, e-mail address, phone number details of your property, and meter readings from your utility providers. We do not obtain any financial or credit card information.
    2.1.2 Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
    2.1.2.1 Technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
    2.1.2.2 Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
    2.1.3 Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site.
    2.1.3.1 We are also working closely with third parties (including, for example, landlords, letting agents, or individuals moving in or out of a property that you are occupying, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
    2.1.3.2 We may also receive meter readings and other utility usage data from organisations such as your gas, electricity, water and broadband suppliers (referenced as Service Providers in the terms and conditions which govern your utility coordination services contract with us), third parties who operate utility meters or other third parties involved in the supply of your utilities.
    2.1.3.3 Third parties may monitor and analyse user sentiment on social media using publicly available information, providing us with insights to enhance our products and services.
    2.1.3.4 With your explicit consent, we may occasionally direct third parties to collect energy consumption data from the Data and Communications Company (DCC) for analysis of trends and usage, enabling comparisons with other customers.
    2.2 Data type classifications
    2.2.1 Identity Details; which includes your first name, surname, or similar identifiers.
    2.2.2 Contact Details; which includes your email addresses and telephone numbers.
    2.2.3 Message Data; which includes comments, inquiries, or any information included in an individual’s message body or subject line.
    2.2.4 Technical Data; which includes your login data, browser type and version, time zone setting and location.
    2.2.5 Profile Details; which includes your username and password.
    2.2.6 Financial Data; which includes the bank that you use, your card number and your account number.
    2.2.7 Usage Data; which includes information about how you use our website, products and services.
    2.2.8 Property Interests; which include details of your property and utility requirements.
    2.2.9 Usage Information; which include energy meter readings (including smart meter readings), energy billing information.
    2.2.10 Marketing and Communications Data; which includes your preferences in receiving marketing from us and your communication preferences.
    2.3 Planned uses and lawful bases (converted from table)
    2.3.1 Purpose/Activity: To sign you up as a new customer
    2.3.1.1 Type of data: (a) Identity (b) Contact
    2.3.1.2 Lawful basis: Execution of a contract between you and us
    2.3.2 Purpose/Activity: To provide our utility coordination services
    2.3.2.1 Type of data: (a) Identity (b) Contact (c) Usage
    2.3.2.2 Lawful basis: Provision of our service
    2.3.3 Purpose/Activity: To process payments and confirm charges from utility providers
    2.3.3.1 Type of data: (a) Identity (b) Contact (c) Financial (d) Usage
    2.3.3.2 Lawful basis: [Not specified in source table]
    2.3.4 Purpose/Activity: To inform you about changes to our terms or privacy notice or to ask you to leave a review
    2.3.4.1 Type of data: (a) Identity (b) Contact (c) Profile (d) Marketing and Communications
    2.3.4.2 Lawful basis: (a) Execution of a contract between you and us (b) Important for our legitimate interests (to find out about how clients use our products & services)
    2.3.5 Purpose/Activity: To protect and run our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
    2.3.5.1 Type of data: (a) Identity (b) Contact (c) Technical
    2.3.5.2 Lawful basis: Important for our legitimate interests (for IT services, network security and to prevent fraud)
    2.3.6 Purpose/Activity: To manage and audit our business operations
    2.3.6.1 Type of data: (a) Identity (b) Contact (c) Message (d) Property (e) Technical (f) Usage
    2.3.6.2 Lawful basis: To ensure our business is performing to expected levels
    2.3.7 Purpose/Activity: To ensure delivery of relevant website content and advertisements to you and measure their effectiveness
    2.3.7.1 Type of data: (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical
    2.3.7.2 Lawful basis: Important for our legitimate interests (to find out about how clients use our products & services and to develop them in line with our clients’ needs)
    2.3.8 Purpose/Activity: To improve our services, marketing, customer relationships and user experience using data analytics
    2.3.8.1 Type of data: (a) Technical (b) Usage
    2.3.8.2 Lawful basis: Important for our legitimate interests (to understand the correct clients for our products and services, to develop them in line with our clients’ needs)
    2.3.9 Purpose/Activity: To update you about our goods or services that may be of interest to you
    2.3.9.1 Type of data: (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile
    2.3.9.2 Lawful basis: Execution of a contract between you and us
  3. Cookies
    3.1 Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.
  4. Uses Made Of The Information
    4.1 We use information held about you in the following ways:
    4.1.1 Information you give to us. We will use this information:
    4.1.1.1 to carry out our services, including the sharing of your identity and contact details with individuals or companies holding a collection code from your account;
    4.1.1.2 to provide you with information about other services we offer that are similar to those that you have already purchased or enquired about;
    4.1.1.3 to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information similar to what you have previously purchased. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data;
    4.1.1.4 to notify you about changes to our service; and
    4.1.1.5 to ensure that content from our site is presented in the most effective manner for you and for your computer.
    4.1.2 Information we collect about you. We will use this information:
    4.1.2.1 to administer Orbit Utilities and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    4.1.2.2 to improve Orbit Utilitiesto ensure that content is presented in the most effective manner for you and for your computer;
    4.1.2.3 to allow you to participate in interactive features of Orbit Utilities, when you choose to do so;
    4.1.2.4 as part of our efforts to keep Orbit Utilitiessafe and secure;
    4.1.2.5 to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and
    4.1.2.6 to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
    4.1.3 Information we receive from other sources.
    4.1.3.1 We may combine this information with information you give to us and information we collect about you.
    4.1.3.2 We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
  5. Information About Our Use Of Cookies
    5.1 Orbit Utilities uses cookies to distinguish you from other users of Orbit Utilities. This helps us to provide you with a good experience when you browse Orbit Utilities and also allows us to improve Orbit Utilities. By continuing to browse the site, you are agreeing to our use of cookies.
    5.2 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
    5.3 We use the following cookies:
    5.3.1 Strictly necessary cookies. These are cookies that are required for the operation of Orbit Utilities. They include, for example, cookies that enable you to log into secure areas of Orbit Utilities, use a shopping cart or make use of e-billing services.
    5.3.2 Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around Orbit Utilities when they are using it. This helps us to improve the way Orbit Utilities works, for example, by ensuring that users are finding what they are looking for easily.
    5.3.3 Functionality cookies. These are used to recognise you when you return to Orbit Utilities. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
    5.3.4 Targeting cookies. These cookies record your visit to Orbit Utilities, the pages you have visited and the links you have followed. We will use this information to make Orbit Utilities and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
    5.4 Individual cookie details (converted from table)
    5.4.1 Cookie: Google analytics
    5.4.1.1 Name: __utma __utmb __utmc __utmz
    5.4.1.2 Purpose: These cookies help us to understand how people are using our website. This includes recording how people get to our website, how often they visit and which parts of the site they go to. Collecting this information helps us improve our website and ensure it is meeting your needs. No personal information is collected by these cookies.
    5.4.1.3 More information: See Google Analytics privacy
    5.4.2 Cookie: Security
    5.4.2.1 Name: __RequestVerificationToken ASP.NET_SessionId .AspNet.ApplicationCookie
    5.4.2.2 Purpose: These cookies are essential for the secure operation of this site to identify the same session across postbacks and verify a visitor’s identity in order to prevent fraud.
    5.4.2.3 More information: [Not provided]
    5.4.3 Cookie: User authentication cookies
    5.4.3.1 Name: Orbitutilities Orbitutilitieschk
    5.4.3.2 Purpose: These cookies are used to authenticate and remember your user details.
    5.4.3.3 More information: [Not provided]
    5.5 Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control including without limitation WIX cookies which may be integrated into our site. These cookies are likely to be analytical/performance cookies or targeting cookies.
    5.6 You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of Orbit Utilities.
  6. Disclosure Of Your Information
    6.1 We may share your information with selected third parties including:
    6.1.1 Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
    6.1.2 Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 100 new businesses have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, locations in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience;
    6.1.3 Analytics and search engine providers that assist us in the improvement and optimisation of our site;
    6.1.4 We may disclose your personal information to third parties;
    6.1.5 In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
    6.1.6 If our company or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; and
    6.1.7 If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use; or to protect our rights, property, or safety or that of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  7. Where We Store Your Personal Data
    7.1 The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
    7.2 All information you provide to us is stored on our secure servers. Any payment transactions will be operated through a third party. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
    7.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
  8. Your Rights
    8.1 You may exercise any of the rights described in this section by sending an email to support@orbitutilities.com. Please note that we may ask you to verify your identity before taking further action on your request.
    8.2 Managing Your Information & Rectification of Inaccurate or Incomplete Information.
    8.2.1 You may access and update some of your personal data through your profile settings. You may also contact Orbit Utilities to correct any type of information that we hold about you.
    8.3 Data Portability.
    8.3.1 You may request copies of any personal data that we retain in open formats such as CSV and XML files.
    8.4 Data Retention and Erasure.
    8.4.1 We generally hold your personal data for the length of time that is essential for the execution of the contract between you and us. If you no longer want to use Orbit Utilities, you can terminate your Orbit Utilities contract subject to our terms & conditions. We will erase your personal information and any type of data associated to your account.
    8.5 Withdrawing Consent and Restriction and Objection of Processing.
    8.5.1 You may ask Orbit Utilities to cease processing your personal data for direct marketing or for certain specific purposes (including profiling) by sending an e-mail to support@orbitutilities.com.
    8.6 Complaints
    8.6.1 If you have any concerns regarding how we process your data, you may raise a complaint by sending an e-mail to support@orbitutilities.com and we will cease processing your personal data. Moreover, you have the right to lodge a complaint with ICO.
  9. Changes To Our Privacy Policy
    9.1 Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy. The most current version of our Privacy Policy is available on our website.
  10. Contact
    10.1 Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to support@orbitutilities.com.

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